Please select cash or cryptocurrency payments should this be of concern. However, centralised or third-party payment systems and their data processing and storage are out of our control. In short, where we can offer anonymous payment methods we will, and we collect as little information as possible to process them. No third-party payment provider has access to your IVPN account ID. These additional data points are not stored by IVPN, though Braintree and PayPal are required to retain them for many years. Braintree requires collection of your card details to process your payment, and PayPal will require name, email and address information to create a new PayPal account as well as agreement to their terms of service. In order to process your payment, Braintree and PayPal will request additional information. When a new account is created, we store the following data: (please note that we are using simplified field names and formatting below to highlight the relevant information) No logging of any account activity except active total simultaneous connections (explained below) No connection timestamp or connection duration We do not log any data relating to a user’s VPN activity (while connected or connecting to the VPN). If you wish to provide us with an email address so we can contact you about future issues, you can optionally add one in the client area after sign-up. ![]() ![]() This also means that we have no way to contact you in the event of any account issues, network downtime etc. We will also not log any personally identifiable information e.g. When you sign up for IVPN, you will not be asked for any personal information e.g. Many companies require at least an email address so they can push subscription renewals and enable other customer growth strategies. Zero user information is our goalĪs a privacy service we believe it’s crucially important to collect the minimum information required to operate our service. We’ve tried our best to make this policy human-readable so you can get the facts you need quickly. What we do with information relating to cancelled or dormant accounts ![]() What happens in the case we are subpoenaed, receive a court order or DMCA copyright infringement notice What information we collect, how it’s stored, and how it’s used We realize how important it is that our customers fully understand what we If you’d like to know more about our principles and beliefs that drive our choices, please see our team and ethics pages. If a choice needs to be made between one practice that deepens a user’s privacy, and another that would diminish it but accelerate our growth, we’ll always take the slower, more private option. Internally, we know what exactly that means we use privacy as a filter for decision-making.
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